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This job ad has been posted over 40 days ago...

Responsibilities:

• Accept calls/ chats/ e-mail/ web tickets from customers/end-users
• Log all incidents and service requests
• Ownership of open incidents and service requests
• Resolve incidents and service requests or dispatches them to the Incident Support Analysts (2. level support) for resolution according to SLA
• Ensure that the customer/ end-user agrees that the resolution provided addressed their needs prior to incident or service request completion

• Make service improvement suggestions to the Management

Requirements:

• Min. Diploma in IT
• Min. 2 years of experience in user support
• Strong experience with Windows and Linux
• Good understanding of computer networks (both LAN, WAN and satellite communication)
• Fluent in English (both written and verbal)
• Ability to work both independently and with others
• Good communication skills
• Proper phone etiquette

• Occasional travel to other regional offices may be required

As this is an urgent position, please indicate reasons for leaving, last drawn and expected salary on detailed resume. Please do not use Quick Apply.

Interested applicants, kindly apply with your resume in Word Format

You may also mail your resumes to:

24 Raffles Place #20-04 Clifford Centre
Singapore 048621

Tel: 65570880
Fax: 65362668

http://www.capitagrp.com

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